Returns & Refunds

If you are a consumer in the EU or UK, you may cancel your order within 14 days of receiving it, for any reason. Consumers in Israel have cancellation rights under the Israeli Consumer Protection Law within the periods it prescribes.

Returned watches must be unworn, in their original condition and complete original packaging, with all tags, protective stickers, papers and accessories included.

Watches that have been personalised or engraved to your specification are made to order and, to the extent permitted by law, cannot be returned or refunded unless they are faulty.

Email us at support@michaelson.watch with your order number within the cancellation period, and we will send you return instructions. Please do not send items back before contacting us.

Unless the item is faulty or the return results from our error, the cost of return shipping is borne by you. We recommend an insured, tracked service, as the item remains your responsibility until it reaches us.

Once we receive and inspect the returned watch, we will refund the price paid (including standard outbound delivery, where required by law) within 14 days, using the original payment method.

If your watch arrives damaged or develops a manufacturing fault, contact us and we will repair, replace or refund it in line with your statutory rights and our 2‑year international warranty.

Questions about a return? Email support@michaelson.watch.